NAKATA, Eko; CLARA; ANDI; WILSON, Vanness; KOSASIH, Denny; LEO KENDREW. The Influence of Product Quality and Service Quality on Customer Loyalty at PT. Industri Karet Deli. Outline Journal of Management and Accounting, [S. l.], v. 3, n. 2, p. 59–67, 2024. DOI: 10.61730/ojma.v3i1.144. Disponível em: https://journal.outlinepublisher.com/index.php/OJMA/article/view/144. Acesso em: 4 oct. 2025.